Following public outcry, the Joint Admissions and Matriculation Board (JAMB) has admitted to errors in the 2025 Unified Tertiary Matriculation Examination (UTME) results.
While taking responsibility for the lapses occasioned by some officers, the Registrar, Professor Ishaq Oloyede, begged all stakeholders to forgive the examination body.
This is sequel to JAMB admission that it had received an unusually high number of complaints regarding discrepancies in candidates’ scores.
Recall that out of 1.9 million candidates who sat for the UTME, over 1.5 million reportedly scored below 200 out of the maximum 400 marks.
Speaking Wednesday during a press briefing at JAMB headquarters in Bwari, a suburb of Abuja, Professor Oloyede said in the process of rectifying some of the issues identified in the course of the examination, the technical personnel deployed by the Service Provider for Lagos and South-East zones inadvertently failed to update some of the delivery servers.
He said, regrettably, the oversight went undetected prior to the release of the results.
Explaining what went wrong, Oloyede said: “We appreciate all those who have lent their voices to the strident complaints on the results we released because you all did so out of concern. I appreciate our critics immensely because they could have chosen to be indifferent. I agree with the person who said that the opposite of love isn’t hate, it is indifference; the opposite of art is not ugliness, it is indifference; the opposite of faith is not heresy, it is indifference; and the opposite of life is not death, it is indifference. By not being indifferent to JAMB, we are grateful.
“Today marks a moment we shall not soon forget – a day that should have been filled with celebration for what was, until recently, regarded as our most successful UTME exercise. Regrettably, this joy has been overshadowed by an easily avoidable error by one or two persons.
“Without equivocation, there has been a lot of hoopla since the results of 2025 UTME were released last Friday, 9th May 2025. Despite the fact that JAMB is a responsive organisation, the unusual level of public concerns and loud complaints has prompted us to do an immediate audit or review of what happened, which we ordinarily would have done in June.
“I want to make it clear that our review and investigation reveal that there are grounds for the complaints about our 2025 UTME results and this press conference is convened with a view to unveiling the bitter truth of our findings openly and objectively.
“We are all human after all but before any other thing, it is imperative that I shed light on the extent that JAMB goes to ensure quality in its processes and activities.”
Speaking further, the JAMB boss said: “Quality assurance is cardinal to the operations of JAMB. I can assure you that we scale all heights, fathom all depths and traverse all horizons to ascertain that quality assurance mechanisms permeate all our operations from the take-off point to the finish line. We burn the midnight oil and we set our standards high. This is why we have guidelines, checklists and protocol guiding our activities right from the time of registration to the points of monitoring and supervision to the processing of results.
“As we know we cannot clap with our sole hand as a single entity, we have several committees in place that are part of our quality assurance system. There are Peace Monitors, of 41 women of substance who are or have been Principal Officers of Nigerian universities; we have Chief External Examiners (CEEs), who are Vice-Chancellors, Rectors and Provosts of universities, polytechnics and Colleges of Education.
“Each state also has Chief Technical Adviser, a reputable professor who is an expert in computing and cybersecurity. We have Peace Monitors, Civil Society Group, Equal Opportunity Group, the General Monitors Group, High-powered Opinion Leaders, the Roving Group, Technical Advisors Group and the Virtues Vanguards. All of these groups play critical roles and complement our staff in ensuring quality and troubleshooting challenges.
“These ‘vehicles’ are deployed to serve Nigerians as a whole, the South being part of the North and the North being part of the South. So, there is no distinct North or South.”
…The glitches
Explaining the glitches, the organisation said: “After the mock examinations this year, we reviewed our LAG (which includes South West and South East states as earlier indicated) and KAD examination engines. We realised that in the LAG category, options to the items of our examinations were not shuffled. We insisted that the shuffling must be effected. After this was done, we tested the update as usual and we were satisfied.
“We thereafter still did what we call dummy, a simulation, a day before the examinations and everything seemed to be okay. In other words, we believed we were ready to deploy the items after some layers of testing the processes.
“However, on the second day of the examinations this year, which was Friday April 25, 2025, we discovered that there was some omission in the items within the LAG category. An update for correction and grading adjustment was instantly made and it was tested on Saturday, Sunday and Monday. The update was applied after 12 a.m. on Tuesday morning and it was successful.
“In simple terms, while 65 centres (206,610 candidates) were affected in Lagos zone (comprising only Lagos state), 92 centres (173,387 candidates) were affected in Owerri zone, which includes the South East states.
“In clear terms, in the process of rectifying the issue, the technical personnel deployed by the Service Provider for LAG (Lagos and South-East zones) inadvertently failed to update some of the delivery servers. Regrettably, this oversight went undetected prior to the release of the results.”
He added: “Recall that last year, we overhauled our reporting system, which made obvious what has not caught much public attention and thus sparked significant backlash from the Nigerian public. In response to widespread concerns about what many referred to as a “failure rate,” we made adjustments this year.
“Only professional educators who know the difference between achievement test and selection test (which UTME ranking test is) were not concerned, we felt with adjustment made during the preparation, better performance of statistics will emerge. We were therefore not surprised when the best score in 2025 (374) was the best highest in the last one and half decades.
“The examinations were concluded on Wednesday and the results were ready. By the time the results were generically analysed, they did not depart radically from the tradition of the previous 12 years except that we gladly noticed improvement in the highest scorer. But contrary to our prediction, there was none in the overall as the performance was sadly poorer than that of last year; yet everything fell within the range of the existing pattern.
“Between Friday and Monday, the uproar could be said to have reached the highest decibel and it was coming from some respected voices in the society. Though JAMB usually responds to every complaint based on its merit, the nature of the clamour this time made us to fast-track the review process, a post-mortem analysis of the results that we would have done next month.
“On the morning of Monday, May 12 2025, we issued a tentative press statement which includes “… If it is determined that there were indeed glitches, we will implement appropriate remedial measures promptly, as we do in the case of the examinations themselves.
“Within 24 hours of rigorous work, we were able to isolate where the problem emanated from. It happened in 65 centres in Lagos and 92 centres in Owerri zone. In these centres, the patch was not properly applied in some centre servers by the service provider and that failure disrupted the upload of the candidates’ responses within the first three or four days, as applicable to Lagos and Owerri zones.
“The 2025 UTME that could have been our finest yet, were it not for the carelessness, negligence, and lack of concern exhibited by the agents entrusted with this crucial yet straightforward function. Immediately we realised this, we summoned the Chief External Examiners of Lagos, Imo, Anambra, Oyo, Abia and Ebonyi, the six states affected.
“Despite being able to identify the source of the problem and the affected centres, we are conscious of the painful damage it has inflicted on the reputation of JAMB. As Registrar of JAMB, I hold myself personally responsible, including for the negligence of the service provider, and I unreservedly apologise for it and the trauma that it has subjected affected Nigerians to, directly and indirectly.
“Once again, we apologise and assure you that this incident represents a significant setback for the Board’s reputation. We remain committed to emerging stronger in our core values of transparency, fairness, and equity. It is our culture to admit error because we know that in spite of the best of our efforts, we are human, we are not perfect.
“The only consolation we have in this case is that it is just one of the two service providers that did not do well by uploading improperly but it was not a case of glitches nor sabotage.
“By Tuesday morning, with the CEEs, the experts and Mr Osita Chidoka (a former Minister of Aviation) of Athena Centre, we selected samples of responses and reviewed. We compared the results and we are finding interesting correlations except in the 157 centers where distortions had occurred.
“I understand that there are three powerful expressions which contain one word, two words and three words respectively. They are please, thank you and I am sorry. So, I appeal to the candidates and those affected by the error of our system to accept this explanation as the truth of the matter without embellishment, PLEASE. I apologise and take full responsibility not just in words.
“I am equally grateful to all stakeholders who have lent us their support and expertise in arriving at a logical conclusion that we have arrived at. And for the inconveniences, once again, on behalf of JAMB, I say, I AM SORRY to all Nigerians.”
